You may make a complaint or report on a Loan Officer or mortgage company in several ways:

1) Division of Banks(DOB) – The state agency that regulates loan officers and mortgage companies.

• DOB Consumer Complaint Form 112 KB

  Complete Consumer Complaint Form, submit all pertinent documentation to support complaint and mail to:

  DOB Consumer Complaints 122 South Michigan Ave. Suite 1900 Chicago, IL 60603

• Submit Your Complaint Via The Internet
  
  Complete Consumer Complaint Form online
  

2) To report RESPA violations

• Write to:
  Director, RESPA Division
  Office of Consumer and Regulatory Affairs
  U.S. Department of Housing and Urban Development
  Room 9146
  451 7th St. S.W.
  Washington, DC 20410

3) If you feel that someone has stolen funds in your transaction

• Submit Your Complaint Via The Internet
  
• Call your local police department and file a complaint.
  
• Call the State’s Attorney in your county and file a report.
  
  Cook county is 312-603-8700
  

4) If there is fraud involved in your transaction, contact the following

• Submit Your Complaint Via The Internet
  
• FBI/HUD Fraud Task Force
  Visit the site or send an e-mail directly to Brad Geary of the FBI/HUD Fraud Task Force
• Contact the Attorney General's Office:
  • Complete a Complaint Form for the Attorney General 70 KB
    Fill out and send the Attorney General's Complaint Form
  • Call the Inspector General’s Hotline at (888) 886-4646
  • E-mail the Inspector General's Office (E-Mail Link)
  • Meet in person with a member of the Inspector General's Office located in the Attorney General's Office.
    You can also meet with a member of the Inspector General's Office in location apart from the Attorney General's Office in room 11-114 on the 11th Floor of the Thompson Building. Confidential walk-in office hours in Room 11-114 are Mondays 10:00 a.m. to 12:00 p.m., Wednesdays 12:00 p.m. to 1:00 p.m. and Thursdays 2:00 p.m. to 4:00 p.m.

Whistle-Blower Protection

The State Officials and Employees Ethics Act ( 5 ILCS 430/15-5 et. Seq) provides protection to those who report fraud, corruption, and waste.

If you are a state employee and you (1) disclose or threaten to disclose to your supervisor or any public body an act, policy, or practice that you reasonably believe to be a violation of law, rule, or regulation by another state employee, (2) provide information to or testify before any public body conducting an investigation, hearing, or inquiry into a violation of law, rule, or regulation, or (3) assist or participate in a proceeding to enforce the State Officials and Employees Ethics Act, then a state agency cannot take retaliatory action such as reprimand, discharge, suspension, demotion, or denial of promotion or transfer that occurs in retaliation for an employee’s exercise of any one of these three protected activities.

If retaliation occurs, remedies may include:

• Reinstatement;
• Two times back pay;
• Interest on back pay; and/or
• Payment of reasonable costs and attorneys’ fees.